Return Policy

At The Wine Shop Penang, we strive to ensure customer satisfaction with every purchase. Our return policy outlines the conditions under which returns, exchanges, or refunds may be granted.

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1. Eligibility for Returns
We accept returns for the following reasons:

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• Damaged Products: If the product you received is damaged or defective.
• Incorrect Orders: If you received the wrong product compared to your order.

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Non-Eligible Items:

• We do not accept returns for products that have been opened, consumed, or altered in any way unless they are faulty or damaged.
• We cannot accept returns due to change of mind or personal taste preferences.
• Clearance or discounted items are final sale and non-returnable.

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2. Return Timeframe
To be eligible for a return, you must notify us within 48 hours of receiving your order. Contact us via [Insert Contact Details], and provide your order number, a description of the issue, and photos of the damaged or incorrect product.

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3. Return Process
Once your return request is approved:

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• Packaging: Return the product in its original packaging, unopened, and in the same condition you received it.
• Return Shipping: We will arrange for a courier to pick up the product from your location. The cost of return shipping will be covered by us for damaged or incorrect products.

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4. Refunds and Exchanges
• Refunds: Upon receiving and inspecting the returned product, we will process a refund to your original payment method. Refunds may take up to 7 business days to reflect in your account.
• Exchanges: If the product is faulty or incorrect, we can offer an exchange for the same product (subject to availability). If a replacement is unavailable, you may choose an alternative product of equivalent value or receive a refund.

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5. Non-Returnable Circumstances
Products damaged after delivery due to improper handling or storage by the customer are not eligible for returns or refunds.
The Wine Shop Penang is not responsible for returns or refunds if the product is lost or damaged after delivery without insurance.

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6. Contact Information
For any inquiries regarding returns, refunds, or exchanges, please contact our customer support team:

Email: junzhang@thewineshoppg.com.my
Phone: [Insert Phone Number]
 

Legal Disclaimer
By purchasing from The Wine Shop Penang, you agree to the terms of our Return Policy as outlined below. The following legal conditions apply:

1. No Returns for Change of Mind
The Wine Shop Penang does not accept returns or offer refunds for products that are returned due to a change of mind or personal preference in taste. All purchases are final unless the product is defective or incorrect.

2. Product Condition for Returns
To qualify for a return or refund, the product must be in its original, unopened condition. Products that have been opened, tampered with, or consumed are not eligible for return, unless they are proven to be defective.

3. Time Limitation
Returns or refunds are only accepted if reported within 48 hours of delivery. We will not be liable for any claims made beyond this timeframe.

4. Shipping Liability
The Wine Shop Penang is not responsible for any product damage or loss occurring after delivery has been completed. If you did not opt for insurance shipping, you accept full responsibility for any loss or damage that occurs post-delivery.

5. Defective or Incorrect Products
In the event of receiving a defective or incorrect product, The Wine Shop Penang reserves the right to inspect the product before offering a refund or exchange. We are not responsible for defects or damages caused by improper handling or storage after delivery.

6. Force Majeure
The Wine Shop Penang is not liable for any failure to fulfill its return obligations if circumstances beyond our control prevent us from doing so. This includes, but is not limited to, natural disasters, pandemics, strikes, or governmental actions.

7. Limitation of Liability
Our liability is limited to the replacement of the product or the amount paid for the product, as described in this Return Policy. We will not be responsible for any indirect or consequential damages, including but not limited to lost profits, associated with the return or replacement of products.

By placing an order, you agree to the conditions of this Return Policy and its legal disclaimers.
 

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.